New to SmartTerra? - Check out the Getting Started Guide.
This site is where you can learn more about SmartTerra from our community of users.
If you have any questions regarding SmartTerra:
Check out our Troubleshooting Section.
See if your question has been addressed in the User Forum. If not, ask away!
Write to us on the Contact Form, and we will get back to you as soon as we can.
User Forum
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Troubleshooting
If you tried to fix the problems as recommended and still have issues, please contact us.
Unit
My SmartTerra Unit is leaking.
If it is leaking from the back, make sure that your drainage plug is secured. If it is leaking elsewhere, disassemble the unit and see if there are any cracks or holes.
I am missing a component.
Please let us know so we can send you the missing parts. Contact Us
Some components are damaged during shipping.
Please let us know so we can send you replacements. Contact Us
App
I cannot pair my App to the Unit
First, try restarting the app. If it still does not work, unplug the unit and replug. Then, try pairing again.
The water level reading is inaccurate. / The water level sensor is not working properly.
Recalibrate the sensor through the app. Water Level Sensor Recalibration is located under Settings.
The moisture reading is inaccurate. / My soil moisture sensor is not working properly.
Ensure that the moisture sensor is dipped all the way into the substrate. For most accurate readings, place the sensor towards the center of the tank. If problems still persist, recalibrate the sensor through the app. Soil Moisture Sensor Recalibration is located under Settings.
I found a bug in the app!
Please let us know so we can get it fixed. Contact Us
Plants
My plants are not doing so well. Where can I get help?
Check out the User Forum. There is likely someone who had the same issue or is willing to help! You might be able to find answers online as well.
Contact Us
Have any questions or concerns? Please let us know!
All feedback are appreciated.
